Understanding how we use cookies to enhance your browsing experience on our website.
Last Updated: August 31, 2025
What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, tablet, or other devices when you visit our website. They are widely used by website owners to make their websites work more efficiently and to provide reporting information about how visitors use their sites.
At Metcalfe Resorts, we use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic to continually improve our services. This Cookies Policy explains what cookies are, how we use them, the types of cookies we employ, and how you can manage your cookie preferences.
How We Use Cookies
We use cookies for several important reasons to ensure our website functions properly and provides you with the best possible experience:
Essential Website Functionality: Some cookies are essential for our website to operate correctly and securely
Performance Enhancement: We use cookies to analyze how visitors interact with our website to identify areas for improvement
Personalization: Cookies help us remember your preferences and customize content based on your interests
Marketing and Analytics: We use cookies to deliver relevant advertisements and measure the effectiveness of our marketing campaigns
Booking Process: Cookies are essential for maintaining your session during the reservation process
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off. They enable basic functions like page navigation, access to secure areas, and the booking process.
Analytics Cookies
These cookies help us understand how visitors use our website by collecting information about which pages are visited most often and if users receive error messages.
Functional Cookies
These cookies allow the website to remember choices you make and provide enhanced, more personalized features like remembering your login details or language preference.
Marketing Cookies
These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an advertisement.
Cookie Name
Purpose
Duration
Type
cookie_consent
Stores your cookie preference settings
1 year
Essential
session_id
Maintains your session during booking process
Session
Essential
_ga
Google Analytics - tracks visitor behavior
2 years
Analytics
user_preferences
Remembers your language and display settings
30 days
Functional
marketing_tracking
Tracks effectiveness of marketing campaigns
90 days
Marketing
Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report website usage statistics, deliver advertisements, and provide social media features. These third-party services have their own privacy policies and are not controlled by Metcalfe Resorts.
Third-Party Services We Use:
Google Analytics: For website traffic analysis and performance monitoring
Facebook Pixel: For measuring advertising effectiveness and remarketing
Google Ads: For delivering relevant advertisements across the web
Booking Engine Partners: For processing reservations and availability checks
Manage Your Cookie Preferences
You have control over how cookies are used on our website. Click the buttons below to adjust your preferences or view our cookie consent banner again.
Managing Cookies Through Your Browser
Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly.
Browser-Specific Instructions:
Chrome: Settings → Privacy and security → Cookies and other site data
Firefox: Options → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Manage Website Data
Edge: Settings → Site permissions → Cookies and site data
When you first visit our website, we will ask for your consent to use cookies that are not strictly necessary for the website's operation. You can withdraw your consent at any time by adjusting your cookie preferences using the tools provided on this page or through your browser settings.
Your rights regarding cookies include:
The right to be informed about cookie usage (this policy)
The right to give or withdraw consent for non-essential cookies
The right to delete cookies from your device
The right to object to processing for direct marketing purposes
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about our cookie practices.
Continued use of our website after any changes to this policy constitutes your acceptance of the revised terms.
Questions About Cookies
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Metcalfe Resorts
Data Protection Officer
101 Metcalfe Street
Ottawa, ON K1P 5G8
Canada