Privacy Policy

Introduction

At Metcalfe Resorts, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, stay at our hotel, or use our services.

By using our website or services, you consent to the data practices described in this policy. We encourage you to review this Privacy Policy periodically as we may update it from time to time to reflect changes in our practices or applicable laws.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when making reservations, registering for an account, or contacting us. This information may include:

Full name and contact information (email address, phone number, mailing address)
Reservation details and preferences
Payment information and billing address
Special requests or accessibility needs
Guest reviews and feedback

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

IP address and approximate geographic location
Browser type and operating system
Pages visited and time spent on our site
Referring website and search terms used
Device identifiers and mobile network information

How We Use Your Information

We use the collected information for various purposes, including:

Service Provision: Processing reservations, managing your stay, and providing requested services
Communication: Sending confirmation emails, responding to inquiries, and providing customer support
Personalization: Tailoring your experience based on preferences and past visits
Marketing: Sending promotional offers and newsletters (with your consent)
Analytics: Improving our website, services, and overall guest experience
Legal Compliance: Meeting regulatory requirements and protecting our legal interests

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are contractually obligated to keep your information confidential.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our guests or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections outlined in this policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission and storage
Regular security assessments and updates
Access controls and employee training on data protection
Secure payment processing through certified providers

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. We use:

Essential Cookies: Necessary for website operation and security
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Used to deliver relevant advertisements
Preference Cookies: Remember your settings and choices

You can manage cookie preferences through your browser settings or our cookie consent tool.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request information about the personal data we hold about you
Correction: Update or correct inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request a copy of your data in a machine-readable format
Opt-out: Unsubscribe from marketing communications at any time
Restriction: Limit how we process your information in certain circumstances

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Reservation and guest information is typically retained for seven years for accounting and legal compliance purposes. Marketing preferences and website analytics data may be retained for shorter periods based on business needs.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.